easyJet Implements MissionMode

St. Paul, MN November 15, 2005-easyJet, one of the world’s leading low cost airlines, based in the UK, has implemented MissionMode Solutions for rapid communications and incident management.  Using MissionMode, operations staff and senior management are kept informed of the operational heartbeat of easyJet though timely and assured communications between its Flight Network Operations Center and other operational divisions.  Any escalation requiring immediate response is quickly initiated using MissionMode’s multi-channel collaboration (land-line and mobile phones, SMS, web, pager, fax, etc).  Senior management and response personnel can then access relevant information such as business continuity plans, monitor progress and collaborate in real time with colleagues.

Mike Szucs, Director of Operations, said: “easyJet is known for quickly responding to customer and market requirements with decisive action.  Effective use of technology is an important ingredient.  By using MissionMode for all our important communications we identify operational issues earlier, reduce their impact and keep the initiative.   In this way we provide a better service to customers, protect and grow our reputation which in turn leads to increased revenue and profits.”  He added:  “Communications are fundamental to how we respond to important operational events.  MissionMode gives us the ability to immediately get the right people involved no matter where they are.”  easyJet has over 700 flights daily managed from their Flight Network Operations Center.  Any personnel can be immediately notified by MissionMode which is then used as a virtual command and control centre to speedily and effectively resolve any issue.

“With such rapid and effective communications MissionMode is very useful in the case that we have an incident.” stated Peter Griffiths, Director of Safety and Security.  “We continue this philosophy by testing and improving our process management and communication systems.  MissionMode allows us to make faster, more educated decisions while reducing response times.

This is a continuation of MissionMode’s service of the airline and travel industry around the World.  We are proud to be part of improving safety and operational effectiveness,” stated Malcolm Hafner, CEO EMEA, MissionMode Solutions.   MissionMode’s hosted application is being used worldwide by customers to improve operational readiness and effectiveness through rapid communications and collaboration.

About MissionMode: MissionMode is a technology services company dedicated to streamlining urgent communications and facilitating team collaboration in a secure hosted environment.  Their services reduce the time between knowing about a mission critical issue and doing something about it.  MissionMode is a privately held company based in Oakdale MN, USA with offices in strategic locations in the USA and Europe.  The company focuses on the Global 5000, government agencies and other high-growth middle market firms.  For more information, visit  www.missionmode.com

About easyJet: easyJet is Europe’s leading low-cost airline – flying 110 aircraft on 224 routes between 67 European airports.  The airline was set up to capitalize on the growing opportunities in the European airline market and now uses its size to take advantage of the many growth opportunities around Europe.  In the last 12 months, easyJet has carried 30 million passengers who value the time and money they save by flying low-cost to some of Europe’s best located airports.  Today, 165 million people live within 60 minutes of an easyJet airport.  For more information, visit www.easyjet.com.